I know it is what people say they want, video chat. Some people seem to love it. But in my experience, most people I come across are not comfortable with it. The technology has been around for a long time, yet it has never really caught on. Is that because the devices have not been good enough or because people are too vain and don't want to look bad on screen with the other party? Or both?

I think it is one of those selling features that really doesn't mean much in practical use. Similar to the processor speed of a computer these days. Each successive speed increase is touted and used to sell the machine. But when it comes down to it, it is irrelevant these days to most users who only check their email, browse the web and write an occasional word doc.